Return & Refund

What are the terms of the Return/Exchange Policy?

• Customers can exchange/return their order within 10 days after an order has been delivered.
• In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.
• Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at support@qwirkstore.com or Whatsapp it yo us on 9619880732 and we will get back to you.
• If you have to return or exchange anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on support@qwirkstore.com.
• Gift cards/vouchers are non-refundable.
• Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
• Other Charges such as Delivery / COD charges if applied will not be refunded.
• To maintain strict hygiene standards of our products, we do not accept returns on boxers and Sweat Activation t-shirts.

How does the return/exchange process work?

• You can only apply for a Return/Exchange from your Qwirkstore account. Login to your account and go the ‘My Orders’ section. Click on ‘View/Edit Order Details’ for the respective order.
• In either case the products must be sent in good condition, in a sealed bag, with all tags intact.

What is the refund policy for returns of orders placed during a sale?

• If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
• Additional Charges such as- Gift Wrapping Charges, Delivery Charges, COD Charges etc if applied will not be refunded.

How do I self ship products?

• Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
• You can courier the product(s) to the address mentioned below:

  Qwirkstore
  Qwirk Store LLP
  25, Rajniketan building 24B BG Kher Marg,
  Malabar hill
  Mumbai - 400006

• On receiving the product at the warehouse, Reward Points will be credited to your account along with 100 Points for Courier Charges.

PLEASE NOTE: We request that you do not use Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

Cancellation Policy

How do I cancel my order?

• Orders that have not been shipped can be cancelled by logging into your The Qwirkstore account, clicking ‘Orders’ and then ‘Cancel Order’.
• If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.

Refund Policy

What are the terms and conditions for refund?

• Returns - The product amount and 100 for courier will be added as points to your Qwirkstore account.
• Cancellations - If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us. Additional Charges such as - Gift Wrapping Charges, Delivery Charges, COD Charges etc Will NOT be refunded.
• Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.
• Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as reward points as per your convenience.

What are the rules fo refunding courier charges?

• As we do not have a reverse pickup facility yet, we will provide you with Reward Points worth Rs. 100 for the shipping charges borne by you.
• Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.

I haven't received my refund. What should I do?

• We update our customers via email once we initiate the refund procedure.
• Bank refunds will take 7-10 business days and a refund as reward points will take 24-48 hours.